ORDER PROCESSING
Once your order is placed, it will be reviewed, packed, and shipped with care.
Starpil Wax Co reserves the right to cancel any orders that are suspected as fraudulent.
SHIPPING POLICY
The shipping methods we offer are FedEx and USPS for domestic shipments.
We process orders Monday – Friday, excluding federal holidays* within the United States. Please note that we do not ship on weekends.
If you place your order after the cutoff times 1 PM (EST) for USPS and 3 PM (EST) for FedEx), the order will be processed and shipped the next business day.
Please note: There is a 10-day timeframe in which to report a package as lost, stolen, or damaged. These 10-day parameters begin from the package date of delivery and need to be confirmed with customer service on the backend.
*Regarding Holidays
For the benefit of our valued fulfillment team, we observe weekends and the following US Holidays:
- New Year’s Day
- Memorial Day
- 4th of July
- Labor Day
- Veteran's Day
- Thanksgiving
- Christmas
Please be advised that packages will not ship from our distribution center on any of the above listed holidays.
FedEx ground shipping takes typically 3-5 business days to arrive depending on the shipping address location. Please refer to the shipping times map on our website for a more detailed approximation.
FedEx does not deliver to PO Boxes and APO/FPO addresses.
FedEx is not an available shipping method for these states:
- Alaska
- Hawaii
- Puerto Rico
EXPEDITED SHIPPING
Priority shipping orders received before 1 PM (EST) will be shipped the same day. Processing and shipping time does not include weekends. Orders placed on Friday after 1 PM (EST) for USPS and 3 PM (EST) FedEx will be processed the following Monday. Orders placed with expedited shipping on Saturday or Sunday will be processed the next business day.
SHIPPING COSTS
Shipping charges are based on package weight and destination and are set by the carrier and not Starpil Wax Co.
Starpil Wax offers free shipping on all orders over $100*, excluding tax.
All orders to Alaska, Hawaii, Puerto Rico, Canada and Australia will incur additional shipping fees because of this.
*Please note that our free shipping over $100 policy does not apply to the above states, U.S. territories, or countries because they must be shipped by air.
All orders to Australia and Canada will incur additional shipping costs as well as duties and fees that the customer is responsible for.
MULTIPLE ADDRESSES
We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.
TRACKING ORDERS
Upon processing your payment, you will receive a confirmation email. Kindly be advised that this email is meant to confirm that Starpil Wax Co. has received and is reviewing your order. When your order is ready to ship, a shipment confirmation email will be sent with your order details and a tracking number that will lead you to your selected carrier site. Please be advised that the title for the products in your order will be transferred to you once your credit card is processed and your order is approved. In addition the liability for the products contained in the order is transferred to the carrier once Starpil Wax packages and ships your parcel and to you, once the shipment has been delivered to the address you have listed for your shipping address.
PARCEL FORWARDING SERVICES
10-day timeframe in which to report a package as lost, stolen, or damage. 10-day parameters begin from the Date of Delivery and confirmed with Customer Service on the backend.
Starpil Wax does advise against having your order delivered to a parcel forwarding company, as we will not be liable for any damage, defect, or loss that may occur. Unfortunately, we cannot offer replacements or refunds for any reported missing, damaged, lost, or stolen items that have been delivered to a parcel forwarding company or service.
Kindly be advised that orders addressed to a parcel forwarding service are placed at your own personal risk.
CANCELLING OR CHANGING AN ORDER
Orders can be cancelled or changed on the same day before 3:30 PM EST. After this time, cancellations or changes are not guaranteed. To request an order change or cancellation, please use our Contact Us form, email us at support@starpilwax.com, or call at 305-907-0756 during business hours (10 AM to 5 PM EST, Monday through Friday).
INTERNATIONAL SHIPPING POLICY
The international shipping methods we offer are FedEx Express to Australia, as well as FedEx International Ground to Canada.
We are currently unable to ship orders to destinations outside of the United States, Canada, or Australia.
Please note that all international orders are subject to the country and/or destination’s duties and CEF(clearance entry) fees. Starpil Wax Co. is not responsible for any additional fees incurred because of import or export duties, fees, or customs.
RETURN POLICY
We strive to make sure you are completely satisfied with your purchase from Starpil, but we also understand that some things just don’t work out. We will gladly exchange your item within 30 days from the date of purchase or order confirmation. The restocking fee will be waived.
Starpil Promise
If you purchase a 2.2lb bag of hard wax and it doesn't completely meet your expectations, we are dedicated to making it right.
We will promptly replace it with a different formula of your choice, ensuring your total satisfaction. Trust us to deliver the quality you deserve – that's our Starpil promise to you.
*Applies only to 2.2lb hard wax purchases.
Please note, original shipping charges are non-refundable and the customer is responsible for shipping charges on all returns or exchanges.
We cannot accept any partial refunds or exchanges for any kits or bundles that you are unsatisfied with. For inventory purposes, the entire kit and/or bundle would need to be returned.
Starpil Wax does not accept any returns, exchanges, or refunds for wholesale orders for any reason.
Starpil Wax Co. reserves the right to refuse a return, exchange, or refund on opened, used or merchandise not returned in its original condition or beyond the designated return/exchange period. We only accept returns on merchandise purchased from StarpilWax.com.
For merchandise purchased elsewhere (such as Amazon), please contact the original retailer regarding any return or exchange policy.
OUR PRODUCTS ARE SOLD ONLINE TO BUSINESSES, PROFESSIONALS, AND STUDENTS.
IF YOU ARE NOT A STUDENT OR SPA PROFESSIONAL, WE WILL NOT ACCEPT ANY KIND OF RETURN for issues with product performance or liking.
Once product packaging is opened, it may no longer be returned. If a returned package arrives back to Starpil Wax and it has been used, a refund will not be dispersed and the products will not be returned to the customer.
A Return Authorization for returns must be obtained prior to sending your order back by contacting support@starpilwax.com or by reaching out timely to our phone number at 1-305-907-0756.
HOW TO CONTACT US
Our dedicated Customer Service Team:
Phone: 1 305-907-0756 (9:30am – 5:30pm EST)
Email: support@starpilwax.com
Mail: Starpil Wax Products: 20900 NE 30th Ave Suite 800 Aventura, FL 33180 USA (No Sales at this location)
PRIVACY POLICY
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the https://www.starpilwax.com website. On some pages, you can place an order, make requests, and register to receive promotional emails or materials.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
PROMOTIONS
Free Shipping Promotion
Unfortunately, due to high freight rates this promotion is not available for Alaska, Hawaii and Puerto Rico.
Promotions and the Glow Rewards program cannot be combined for any reason at any time.
SMS Messaging
Terms and Privacy Policy
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/starpil-wax/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/starpil-wax/privacy_policy)